Warranty & Returns

Shipping

• Your brace ships 1 to 4 days after payment. You pay only after we approve your scan.
• Shipping is added at checkout based on the speed you choose, usually $5 to $15 in the continental U.S. Shipping to Alaska and Hawaii may cost more.

30-day fit guarantee

• If your brace doesn't fit or feel right, contact us within 30 days of delivery. We'll schedule a call to troubleshoot the fit with you; most fit issues can be solved with strap and positioning adjustments.
• If you're still not satisfied after the call, you can return the brace within 30 days of delivery for a refund of the brace price.
• You pay the cost of return shipping. Please contact us before sending a return so we can give you instructions.

3-year warranty

• Every BISHOP brace is warranted against defects in materials and workmanship for 3 years from delivery, under normal use.
• If your brace has a covered defect, such as a crack in the shell or a failed strap or hinge, we'll repair or reprint it at no cost.
• The warranty doesn't cover damage from misuse, accidents, or unauthorized modifications, normal wear of soft goods such as liners and padding, or changes in the size or shape of your leg.

Reprint Plan ($5/month per brace)

• An optional add-on at checkout: $5 per month for each brace ($10 per month if you order braces for both knees), billed monthly starting when you pay for your brace.
• After your brace's 3-year warranty ends, you can request one free reprint of that brace every 3 years while your plan is active. You pay only shipping.
• We make your reprint from your scan on file. If your leg has changed, we'll ask for a new scan at no extra cost.
• Cancel anytime; cancellation takes effect at the end of your current billing month. Reprints are available only while your plan is active, and past payments aren't refunded.
• If you return your brace under the 30-day fit guarantee, we'll cancel your plan and refund your plan payments.

Manage or cancel your Reprint Plan (sign in with your order email).

How to make a claim

• Email eric@mybishop.net or call 318-333-1331 ext. 800 with your name, order email, and a photo of the issue.
• We'll reply within 2 business days with next steps.